TERMS & CONDITIONS
1. Terms:
1.1 The terms and conditions outline below are applicable to all accepted orders whether this is a service or goods.
1.2 Please carefully read these terms, they outline who we are, what service we will provide, what to do if there is a problem and any other relevant information. If there are any issues with these terms, please get in touch.
1.3 The words “writing” or “written” used in these terms include email correspondence.
2. Company and Contact Information
2.1 We are Sarah Gogerty Equine Bodyworker & Saddle Fitter. We can be contacted by telephone on 07780533213 or by writing to us at hello@sarahgogertyequine.com.
2.2 If we need to contact you, we will contact you by telephone or by writing at the email address or postal address provided.
Disclaimer
Horses can be unpredictable and horse riding is a high-risk sport which is undertaken at your own risk. Sarah Gogerty Equine Bodyworker & Saddle Fitter cannot be held responsibility for any accidents or injuries that occur during or after the saddle fitting consultation. We expect all riders to hold their own rider’s insurance and third-party liability cover for their horses.
3. Services provided:
3.1 At Sarah Gogerty Equine Bodyworker & Saddle Fitter we provide the following services: Saddle fitting, repairs, and flocking adjustments and sports massage.
3.2 We will endeavor to book an appointment with you as soon as possible, however you will be given a lead time when you get in touch to book an appointment.
3.3 Saddle Fitting Consultations:
3.3.1 Saddle fitting consultations take approximately 1 hour 30 minutes to 2 hours.
3.3.2 Saddle fitting consultations consist of a static, dynamic, and ridden assessment of your horse, during this period templates and other necessary information will be recorded, photos may be taken for records.
3.3.3 We will fit your own current saddle, if the saddle does not fit or is not deemed suitable to be used on a horse, we reserve the right to refuse fitting.
3.3.4 Please note we may not carry a suitable saddle at the time of the fitting consultation, in this instance we will advise on suitable saddles or will try to source a suitable saddle on your behalf.
3.3.5 If you would like to try saddles from Saddles Direct or The Saddle Bank this can be arranged, shipping costs will be applied and will be covered by the client. Shipping costs are discounted if trialed through myself compared to the full cost if you go to Saddles Direct and The Saddle Bank directly. We require full payment for shipping before used saddles are ordered. We will discuss with the customer how much this will be before an order is made.
3.4 New Goods:
3.4.1 New goods are available, these are covered by the 14 day right to cancel policy. Refunds will be given in full for items which have not been used and are in the same condition as when sold. If used, a percentage will be deducted to reflect this use.
4. Customer responsibilities:
4.1 It is the customer’s responsibility to ensure the horse is clean and dry and in a fit state for a saddle fitting or sports massage.
4.2 If we arrive at the consultation and the horse is lame or in pain, the consultation or massage will not continue, you will still be liable for the full fee of the consultation.
4.3 Saddles need to be checked regularly for fit, it is your responsibility to book follow-up appointments.
We reserve the right to cancel or postpone the appointment if the outlined requirements are not met, the customer will be liable for the cost of the appointment.
4.4 Please allow 30 minutes either side of your appointment in case of early or late arrival. In the event that we are running early or late to your consultation we will contact you via telephone at the earliest opportunity.
4.5 If you, the customer is running late, please inform us as soon as possible. If after 30 minutes you have not arrived, this will be deemed as a failure to attend the appointment and liable to charges as outlined below.
4.6 Failure to attend the appointment will be invoiced for the full consultation rate plus mileage charges.
5. Ridden Requirements:
5.1 As part of the saddle fitting consultation, the horse will need to be seen ridden. Please be prepared to ride.
5.2 If more than one rider usually rides, it is optimum to have the rider that does so most often available.
6. Cancellation Policy:
6.1 We require 48 hours notice for cancellations.
6.2 Cancellations less than 48 hours or no-shows will be liable to full cost of the consultation fee.
7. Payment Conditions:
7.1 Fittings:
7.1.1 100% payment is required at time of booking, your booking will not be confirmed until payment is received.
7.2 Repairs:
7.2.1 All re-flocks and repairs will be given estimates prior to work starting, work will only be started once agreement is received in writing. This includes text and social media messages.
7.2.2 Invoices will be sent on completion of work.
7.2.3 Payment should be made within 3 days of the invoice date or on collection of items.
7.2.4 Payment can be made by bank transfer.
8. Fees:
8.1 Consultation, mileage and flocking are charged separately.
8.2 The consultation covers fitting of one horse and one saddle. Additional horses and saddles incur additional fees.
8.3 Mileage is charged in addition to consultation. If more than one customer is booked at the same premises, mileage will be split between customers equally.
8.4 Flocking and adjustments are charged in addition.
8.5 Repairs or items requiring being taken away to such as a re-flock will be quoted for, no work will be completed until written agreement is received.
9. Issues:
9.1 Horses change shape regularly, many factors can affect a horse’s shape including but not limited to, change in weight, workload or soundness. These can all impact the fit of the saddle and it remains the responsibility of the owner to monitor these changes for optimum fit of the saddle over a period.
9.2 Sarah Gogerty Equine Bodyworker & Saddle Fitter should be contacted in the first instance should any issues or problems with saddles occur.
9.3 Faulty items will need to be returned to us for assessment and may need to be returned to manufacturer.
10. Complaints:
10.1 Complaints should be made in writing to Sarah Gogerty Equine Bodyworker & Saddle Fitter hello@sarahgogertyequine.com
These terms and conditions do not affect your statutory right in any way.
